💸 Refund & Return Policy

At Hiranta, customer satisfaction is our priority. However, since we incur handling and shipping costs for both delivery and return, our refund policy allows for a 70% refund on approved returns.

Eligibility for Return

Returns or exchanges are accepted within 2 days of delivery.
The product must be unused, unwashed, and in its original packaging.
Proof of purchase (order ID or invoice) must be provided.

Refund Process

Once your returned item is received and inspected, you will be notified via email about the status of your refund.
If approved, 70% of the order value will be refunded to your original payment method within 5–7 business days.
The remaining 30% is retained to cover shipping, handling, and restocking costs.

Exchange Policy

Exchanges are accepted for size or design changes, subject to stock availability.
No additional shipping charge applies for the first exchange.

Non-Returnable Items

Items that show signs of wear, use, or washing are not eligible for return or refund.
Sale or clearance items cannot be returned or refunded.

How to Request a Return

To request a return or refund, please contact our support team at:
📧 support@hiranta.com
Include your order ID, reason for return, and any product images (if applicable).

Important Note

By purchasing from Hiranta, you acknowledge and agree to our 70% refund policy for returned products. This helps us maintain sustainable operations while continuing to offer free shipping and affordable prices to all our customers.